Brother Printer
Support Center

If your Brother printer won't connect to Wi-Fi:

• Ensure your Wi-Fi router is working and within range of the printer
• Verify you're using the correct Wi-Fi password
• Try using WPS (Wi-Fi Protected Setup) if your router supports it
• Temporarily disable any firewall or security software that might be blocking the connection
• Check if your router uses 2.4GHz or 5GHz bands, as some older printers only support 2.4GHz

To resolve offline status issues:

• Ensure the printer has a static IP address assigned on your network
• Update to the latest printer drivers and firmware
• Check if power saving settings are causing the printer to enter sleep mode
• Verify that no other network devices have IP conflicts with your printer
• Try connecting the printer directly to your computer with a USB cable to see if the issue persists

For mobile printing issues:

• Ensure you have the Brother iPrint&Scan app installed on your mobile device
• Verify that both your printer and mobile device are connected to the same Wi-Fi network
• Check if AirPrint (for iOS) or Mopria (for Android) is enabled on your printer
• Make sure your printer firmware is up to date
• For persistent issues, try restarting both your printer and mobile device

This message indicates your toner cartridge is running low or empty. You can:

• Replace the toner cartridge with a genuine Brother replacement
• Temporarily override the warning by pressing the 'Go' or 'Start' button (varies by model)
• For some models, you may be able to redistribute the remaining toner by removing the cartridge and gently shaking it

Note: Print quality may deteriorate if you continue printing with low toner.

This error indicates that the drum unit is nearing the end of its life or needs replacement:

• Replace the drum unit with a genuine Brother replacement
• After replacing, reset the drum counter through the printer menu
• Remember that the drum unit and toner cartridge are separate consumables in most Brother laser printers

To clear a paper jam error:

• Open all access panels (front, rear, and bottom) to check for jammed paper
• Remove any jammed paper by pulling it gently in the direction of the paper path
• Check for and remove any torn pieces of paper inside the printer
• Close all covers securely and press the 'Go' or 'Start' button to resume printing
• If the error persists, power cycle the printer and check again for any obstructions

To replace ink cartridges in your Brother inkjet printer:

1. Open the ink cartridge cover while the printer is powered on
2. Press the cartridge release lever for the empty cartridge
3. Remove the old cartridge and take the new cartridge out of its packaging
4. Remove the protective cap from the new cartridge
5. Insert the new cartridge in the correct slot until it clicks into place
6. Close the ink cartridge cover

The printer will automatically recognize the new cartridge.

To replace a toner cartridge in your Brother laser printer:

1. Open the front cover of the printer
2. Remove the drum unit and toner cartridge assembly
3. Press down the green lock lever and remove the old toner from the drum unit
4. Unpack the new toner cartridge and shake it gently to distribute the toner
5. Remove the protective cover and insert the new toner into the drum unit until it locks in place
6. Reinstall the assembly into the printer and close the front cover

When choosing between genuine Brother supplies and third-party alternatives:

• Genuine Brother supplies are designed specifically for your printer and provide optimal print quality and reliability
• Genuine supplies have been extensively tested to work with your Brother printer and minimize the risk of damage
• Third-party supplies may cost less initially but can vary in quality and reliability
• Using non-genuine supplies might void your printer's warranty in some cases
• For critical documents or professional use, genuine Brother supplies are recommended